- Submit an availability or order request with your location and intended use.
- A partner representative reviews your request and confirms availability, hardware options and pricing for your location.
- Once confirmed, you complete your order and receive your kit.
- Set up the kit with a clear view of the sky, or request installation assistance.
Support
Support Center
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- Residential suits a single fixed address such as a home.
- Roam suits portable use away from a fixed address, including travel and temporary sites.
- Business suits offices, multi-site operations, field deployments and backup connectivity.
- If your use case spans more than one of these, contact us and we will advise.
- The terminal requires an unobstructed view of the sky to maintain a stable connection.
- Trees, poles, walls, water tanks and neighbouring buildings can all obstruct the field of view.
- The Starlink app includes an obstruction check to help you evaluate a location before mounting.
- Higher mounting positions such as rooftops usually offer the clearest view.
- Use official mounts appropriate to your surface and structure.
- Route cabling so it is protected from foot traffic, sharp edges and standing water.
- Leave a drip loop before any entry point so water does not track along the cable.
- If you are unsure about roof work, request partner installation assistance.
- Keep the terminal surface clear of dust, debris and nesting material.
- Do not paint, cover or modify the terminal.
- Use only the supplied or officially supported power accessories.
- Contact us before attempting any repair — unauthorized repairs may affect your warranty.
- Plan options and change rules depend on the service in effect at your location.
- Some services support pausing and resuming from the Starlink account.
- Contact our team and we will confirm the options available on your plan.
- Service billing is managed through your Starlink account.
- Hardware purchased through the partner is invoiced by the partner.
- For any billing question, contact our team with your order reference.
- Obstructions in the terminal's field of view are the most common cause of interruptions.
- Network conditions in your area vary through the day.
- Wi-Fi placement inside the building affects the speed measured on your device.
- Severe weather can temporarily affect the signal.
- Confirm power is present and all cables are firmly seated.
- Check the Starlink app for status messages and obstruction warnings.
- Restart the router and terminal.
- Confirm nothing new has appeared in the terminal's view of the sky.
- If the issue continues, contact our support team with your location and a description of the fault.
- Test on a device connected close to the router to rule out Wi-Fi coverage issues.
- Check for obstruction events recorded in the Starlink app.
- Consider a mesh router if the building layout limits Wi-Fi coverage.
- Contact support if performance remains inconsistent.
- Service, address and plan settings are managed in your Starlink account.
- Keep your contact details current so service notifications reach you.
- Contact us if you need help navigating your account.
- Every request submitted on this website is recorded and reviewed by our team.
- You will be contacted using your preferred contact method.
- To follow up, contact us with the name, phone number and city used on the request.
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